A 99.9% Server Uptime
Our shared web hosting platform is based on a reliable, top–drawer hardware configuration and a significantly modified version of Linux. Thus, irrespective of what your web site is, or how many site visitors you’ve got, or even if there is a DDoS assault, our physical machines will stay up and running and your sites will remain accessible online.
All Linux shared web hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is essential that you also build your own network infrastructure. That’s why we set up a custom internal network in all our datacenter facilities. Relying on top–hole Juniper routers and switches, our internal network allows for astonishingly fast data transmission speeds and is completely redundant.
Hence, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, irrespective of which hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are disappointed with our web hosting services, or if you consider them insufficient, or if you decide that you should use a VPS hosting rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control over your domains even if you terminate your web hosting account with us.
24/7 Technical Support
If you have a hosting firm, your tech engineers are of key importance. This is exactly why we’ve carefully chosen a very skillful team of customer service technicians, each with lots of years of practice behind his back. With their help, our company offers 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All support tickets are responded to within 60 minutes and our average ticket response time is below 20 minutes!