Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a 1–hour response time warranty for every support ticket or e–mail that you send to our support staff. We will quickly answer all common queries and forward right away the matter to our admins if further assistance is needed. If you order the Admin Services package, we’ll complete any of the included server administration services at a time that has been agreed upon earlier.
An Outstanding Client Care Service
We will be at your disposal 24x7x365 to answer any queries that you may have pertaining to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance handling server administration tasks, you can have a look at our Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation services
An Intuitive Help Section
We have provided the Online Control Panel with an elaborate knowledge base, which includes in–depth explanations of its features and functionalities. Furthermore, we have prepared detailed video tutorials that will further reveal to you how to carry out a specific operation or resolve a commonly encountered problem. The help articles and the tutorial video clips are readily accessible from each section of the Online Control Panel through the Help and Videos buttons situated in the upper right corner.