Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our team of technicians will try their best to respond to your help requests within approximately 1 hour. If, however, the situation you have experienced requires assistance from the Admin =Team,= we’ll send the ticket to the person in charge and will post a comment to notify you.

  • Top quality support service

  • Professional Technical Help And Support Service

  • We give you 24 hours a day technical help by using a ultra–fast ticketing system built into your Control Panel. You could e–mail us at any time about any of the software packages that come installed in advance on the virtual server, this includes the chosen Linux OS version, the server management panel and our custom designed Online Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An extensive and regularly updated articles base is incorporated into our in–house built Online Control Panel. It offers you quick tips about how to execute all of the key website maintenance jobs. The Help area features comprehensive how to articles and step–by–step video tutorials. You can access the Help zone by hitting the Help or Video buttons in the top right corner of each Control Panel section.