The support that you will receive from your shared web hosting supplier is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an active account. Timely and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine website hosting provider and not from a reseller. When you get a hosting account through a company that doesn't own its servers and it cannot access them directly, it's likely that you'll wait for a day or two to receive a reply to any query, thus your web sites may remain offline for quite some time. However, a company that provides various ways of communication and has a technical support crew that is available any time will assist you to right away and help you minimize or completely avoid any downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for our shared web hosting packages are round-the-clock, therefore you can forget all about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. If you do have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to select the most appropriate way to contact us based on what your location is or the device you are using. We are able to assist you for almost any webhosting-related question that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting that we supply come with 24/7 customer and technical support, therefore whatever the problem you have, you will be able to get in touch with us and we'll assist you quickly. The guaranteed reply time for each e-mail or support ticket that you open from your Hepsia hosting Control Panel is 1 hour; the actual response time hardly ever is more than 20 minutes. In addition, we provide phone support with a couple of local numbers worldwide as well as a live chat, so that you are able to contact us and get more information about our services even if you don't have an account yet. We can help you with nearly any question or a problem you may have - payment methods, package specs, email setup, website hosting account settings, etc. If you employ our services, you won't ever experience an issue where you need to wait for a couple of days to get a problem solved like you may need to do with numerous other companies.

24/7 Customer Support in VPS Hosting

Every single virtual private server package that we provide features 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us anytime, even weekends and holidays. For your convenience, we provide different means of communication - phone support with a couple of local numbers internationally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it'll be easier to monitor what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 1 hour, however it hardly ever takes that long to receive help. When you add the Managed Services upgrade that we supply, our admins can also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum reply time guarantee, you will receive lightning-fast support when you order a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result every time you open a support ticket through your billing account or you send an email message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the better option when the matter in question needs more time to be solved or in case it should be forwarded to our administrators, since it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.