In case you have ordered a hosting package and you’ve got some queries with regards to a particular feature/function, or if you have come across a certain issue and you require help, you should be able to touch base with the respective help desk support staff. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because the best way to resolve an issue most often is to send a ticket. This type of correspondence makes the replies exchanged by both sides easy to track and allows the customer service staff members to escalate the case in the event that, for example, a sysadmin should become involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you must have at least two different accounts to contact the client care team and to actually manage the hosting space. Incessantly signing in and out of different accounts may be a burden, not to mention the fact that it requires quite a while for most hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting come with an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia permits you to manage everything connected with the web hosting service itself in the exact same place – invoices, files, e-mails, tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of mouse clicks without ever signing out of your Control Panel. During the process, you can choose a category and our system will offer you a number of informative articles, which will give you more info and which may help you solve any particular issue even before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more efficient to manage everything in a single location, so we have integrated a support ticket system into the in-house created Hepsia hosting Control Panel, which is offered with every single semi-dedicated server package. This will permit you to handle the communication with our technical support staff along with your web files, which means that you won’t need to memorize an additional log-in name for another interface. You’ll be able to open a new ticket or to track the status of an old one with less than a few clicks while you are browsing the content within your semi-dedicated account. Plus, you can go through older tickets using a smart search function or read applicable help articles, which provide solutions to commonly confronted predicaments. The integrated ticketing system is closely monitored 24-7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you out.