A live chat is a real-time method of communication between a hosting company's support team and its clients. It's a very efficient way to get some info about the web hosting services or have some issue resolved because you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower chance of mistakes any time you exchange info like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you can do something else while the agent examines the issue involved. In addition, you're able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone costs that you'll have to pay in case you're calling to another country.

Live Chat Support in Shared Web Hosting

As we consider the fact that many problems are quickly resolved if you speak to a live person, we supply a live chat service for all of our potential and current customers. The chat is online every single day and our customer care agents will help you with a wide range of questions and problems. In case you are not our client yet, you can learn more about our shared web hosting plans and the hosting environment in general in order to make sure that your sites will work efficiently on our servers. If you already have an account and you have some questions or you experience any issues with any of our services, you will be able to get in touch with us through the live chat and we can supply you with the required details or assist you to troubleshoot the problem. You will have to open a support ticket for specific issues which need more time or the help of a sysadmin, still for a lot of standard problems you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every single day, even on weekends and holidays. It is the perfect way to find out more details about our semi-dedicated hosting in case you do not have an account yet or to get some issue resolved if you are a client and our customer care agents will assist you in real time regardless of the time of the day you join the chat. If you wonder which package is more suitable for your websites, in case you need a piece of advice whether you should obtain a certain upgrade and how to order it or if you've got problems setting up an e-mail account on your computer, you will be able to get in touch with us and we'll give you the needed details as soon as possible. Our live chat is accessible even after our phone lines are off for the day, therefore when you have an account with us, you can be sure that you'll always get instant help with any question or trouble that pops up.