One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting come bundled with a 1-hour response guarantee, so regardless of what enquiry or complication you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both sales and technical matters. Our technical support team members are available 24-7, even on weekends and public holidays, which means that you’ll receive immediate help whenever you need it. We understand precisely how precious time can be, so by the time we reply to your email or trouble ticket, we’ll have probed into the issue and, if we haven’t figured out a solution, we’ll supply you with more info on what you have to do on your end – when the circumstances demand it. With our support services, you can be certain that there will be someone to help you straight away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we are aware of exactly how essential it is to obtain timely assistance, we promise that you’ll never need to wait around for more than an hour to get a reply to any support ticket that you open through your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait for more than 20-30 minutes and this applies to any issue no matter what its nature is – billing, general or technical. Moreover, our client and tech support staff will be at your service 24-7, so even in case you submit a ticket during national holidays, you will always receive a fast reply, which will include the answer to an inquiry, the solution to a complication or the information required to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for a response like you would with a lot of other web hosting companies.