If you ever encounter a problem with your site and are unable to handle it yourself, ask the web hosting provider’s help desk support team to help you get the site back online. A swift resolution would be the best scenario, but many companies answer within 24 hours or even more, especially if you’re doing business with a reseller. Even if the problem can be fixed quickly, your website may not work satisfactorily or it may not be available at all for a long span of time, so you may lose potential customers because it is rather unlikely that anyone would ever go back to a site that is out of order. Hence, you need to make certain not only that you can reach your web hosting company, but also that they can answer and help you in a well-timed manner. If a web application update doesn’t proceed as planned or you delete something by chance, for example, the site must be restored speedily in order to prevent long unavailability.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting come bundled with a 1-hour response guarantee, so regardless of what enquiry or complication you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both sales and technical matters. Our technical support team members are available 24-7, even on weekends and public holidays, which means that you’ll receive immediate help whenever you need it. We understand precisely how precious time can be, so by the time we reply to your email or trouble ticket, we’ll have probed into the issue and, if we haven’t figured out a solution, we’ll supply you with more info on what you have to do on your end – when the circumstances demand it. With our support services, you can be certain that there will be someone to help you straight away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we are aware of exactly how essential it is to obtain timely assistance, we promise that you’ll never need to wait around for more than an hour to get a reply to any support ticket that you open through your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait for more than 20-30 minutes and this applies to any issue no matter what its nature is – billing, general or technical. Moreover, our client and tech support staff will be at your service 24-7, so even in case you submit a ticket during national holidays, you will always receive a fast reply, which will include the answer to an inquiry, the solution to a complication or the information required to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for a response like you would with a lot of other web hosting companies.