You will find plenty of shared web hosting companies on the market today, but many of them are resellers that have restricted resources, especially when it comes to support. One way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will get through this particular method of communication will vary depending on the supplier - some offer dedicated telephone support, others offer common and customer support only since some issues are more time-consuming and it would be much easier to be resolved via a support ticket, particularly when the issue has to be escalated. Nonetheless, it's good to know that you can reach your website hosting provider since there're numerous small issues that can be taken care of effortlessly and in a very timely manner through a call, not mentioning that you can get additional information for the services even before you become a client.

Phone Support in Shared Web Hosting

In case you decide to use one of our Linux shared web hosting, you will be able to get in touch with our support crew over the telephone for 14 hrs every day. We will help you choose the ideal plan for your sites as we realize that it is better to discuss this kind of matters with a live person. If you already have an account, we will help you with any sales/billing questions as well as general issues, even with some tech problems which don't need a long time or escalation to a system administrator since it is better to open a support ticket for time-consuming problems in order to have all the communication in one place. We have telephone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply include live phone support for fourteen hours daily. If you wonder which package is appropriate for your sites, you would like to learn more about a plan's specifications or you'd like to have any other kind of info on our solutions, you will be able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you currently own an account, you can contact us about general and sales issues, although we're usually able to help with a number of technical issues as well. For strictly technical issues you need to use our integrated ticketing system where the conversation between you and our tech support team will be in one place, which is the best option if the issue requires additional time to be solved or it has to be escalated to our system administrators.